Bill Pay FAQ

Bill Pay FAQ

Will my current Bill Payees Transfer?

Yes. All payees will be transferred.  Please note any payees added after Monday, March 20^th will not be transferred. (Note: Money Movement accounts under Transfers will not be converted – please see Transfer FAQ for more information.)

Will my currently scheduled payments in Bill Pay be processed?

Yes. All current payments will be processed as scheduled.  The only delay will be in payments scheduled for Friday, March 24^th.  These payments will be processed on Monday, March 27^th.  Please update the timing of these payments if necessary.

Will the Bill Payment System be unavailable during the conversion period?

Yes. Bill Payment will be going down at the end of the day on Thursday, March 23^rd and will be unavailable Friday and during the weekend.  This ensures we have time to get everything moved and ready for you on Monday the 27^th. 

How does Bill Pay Work?

Bill Pay allows you to manage and pay your bills in one place via online or mobile banking.  You can pay almost any company or person with a U.S. mailing address. Payments are secure, and we make most of them electronically. For individuals or companies that do not accept electronic payments, we send a paper check via U.S. Mail.

How do I know if a payee accepts digital (electronic) payments?

On your Bill Pay dashboard, there is a lightning bolt icon displayed next to each biller that accepts electronic payments, and a leaf icon next to each biller that offers eBills.

Is there a limit on the number of bills I can pay with Bill Pay?

No. There is no limit on the number of bills.

How should I schedule my Bill Payments?

To meet your due dates, we recommend:

• For check payments, please be sure to schedule your bill pay at least 5 days in advance of the due date (this does not mean you pay your bill ahead of its due date, only that you schedule it to arrive by the due date), in order to give us enough time to process and mail the check.
• For electronic payments, schedule payments at least 2 days in advance of the due date.
• For rush payments, refer to the “Earliest Send On” and “Earliest Deliver By” dates.  Blue Sky Bank will add a fee of $35.

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FlexPay with eBILLING (eBills) FAQ

What is FlexPay with eBILLING (eBills)?

eBills is the new way to pay your bills!  Simply search for your billers, and log into your account.  We’ll securely provide access to up-to-date balances, due dates, PDF statements, and more!  And pay all of your bills from one convenient place!

What type of business offer eBilling?

Cable service providers, phone service providers, utility providers, and credit card companies. 

Can I set up notifications with eBills?

Yes. The following notifications sent via email or text are available for eBills:

• Payment due reminder
• Payment due today
• Payment past due
• Payment scheduled
• Payment posted
• Balance more than specified amount

For billers that do not offer eBills, we can email you the following notifications: a summary of daily payments, when a payee is created; and when payments over a specified amount are scheduled.

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Transfer FAQ

Will my current Transfer accounts be converted?

No. Existing transfer accounts will need to be set up again in the new platform.  This will include External Transfers Accounts & Pay a Person Payees.  External accounts that can be verified with Plaid will not require the micro-deposits and may be used immediately upon completion of the setup.  External accounts that cannot be verified with Plaid will require the micro-deposits to be verified prior to making transfers with the account.  

Will I be able to schedule a recurring External Transfer?

No. For security purposes, the system will require you to input the transfer request each time.

What is a P2P Payment (Pay-a-Person)?

Allows you to safely and quickly send money to any individual located in the United States with an account in the U.S. banking system, whether they have a Blue Sky Bank account or not.  Payments are initiated using the P2P app available within Bill Pay.  The recipient can accept the funds immediately via debit card or within 1 to 2 days using a financial institution routing and account number.

What is my limit for P2P Payments?

The daily limit for P2P payments is $500. Please contact the bank @ onlinesupport@bluesky.bank to inquire about the eligibility requirements for an increased limit.

What is a A2A Payment (Transfer between my accounts)?

Allows you to securely move funds between your Blue Sky Bank and accounts at another financial institution.  Instant account verification eliminates the need for micro-deposit set-up, and you can schedule a transfer to/from that account within the same session.

What is my limit for A2A Payments?

The daily limit for A2A payments is $1,000. Please contact the bank @ onlinesupport@bluesky.bank to inquire about the eligibility requirements for an increased limit.